Ellucian Banner Cloud Migration FAQs

Ellucian Banner Cloud Migration FAQs

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Kettering University is migrating its ERP system, Ellucian Banner, and other data systems to the cloud from April 25 to May 2. This upgrade will improve security, reliability, and future technology integration. During the migration process, Banner and a few other systems will be unavailable and integrations from those systems will be delayed.

What is the project?

At the end of this month, Kettering University will be moving our ERP, Ellucian Banner, and a number of other central data systems from on-premise to a cloud-hosted environment. This migration will help to provide more scalable and reliable infrastructure, better security for the university data, and makes us better prepared to take advantage of new software and technology as it becomes available.

What does it affect?

In preparation for this move, Kettering staff have spent the last two years cleaning data, modernizing applications, standardizing processes, and configuring the new cloud environment. This includes not only our ERP, but also 49 third-party applications, 53 legacy-built applications, and almost 300 custom scripts and processes. This context is helpful not only to explain why such a large window is required for the upgrade but, by illustrating the scale of this project, ask for grace in any stumbles or inconveniences you may experience during the migration.

Student and Employee Applications (Up)

Most daily-use applications will be fully available during the outage including:
  1. Google Workspace (Gmail, Drive, Docs, etc.)
  2. Blackboard
  3. Bulldog Central (My.kettering.edu)
  4. Kettering Connect (GradLeaders)
  5. KU Wallet (Touchnet OneCard)
  6. KUcloud (Citrix Virtualization)
  7. Microsoft 365 Copilot
  8. Printing

Student Applications (Down)

The primary student-facing applications that will be unavailable are:
  1. Student Self-Service (Banner)
  2. My Academic Plan and Transfer Equivalency (DegreeWorks)
  3. Bulldog Course Scheduler (Civitas)
  4. KU ePay

Parent Applications (Down)

The primary systems unavailable to parents during the migration include:
  1. Proxy Self Service (Banner)
Faculty Applications (Down)

The primary systems unavailable to faculty during the migration include:
  1. Faculty Self-Service (Banner) (including course roster)
  2. Banner Administrative Tools
  3. Degree Works:
    1. Student Education Plans (SEP) for advising will be unavailable.
    2. Degree Audit showing a students progress toward completing graduation will be unavailable.
    3. Transfer Equivalency will be unavailable during this timeframe. 

Employee Applications (Down)

  1. Employee Self Service Banner 
  2. Finance Self Service Banner
  3. University Reporting (Evisions Argos)

The widest outages during the migration will be behind-the-scenes, so while frequently-used tools will still be accessible, integrations will be delayed until the migration is complete. For instance, payment of tuition, dining, and student accounts will be fully available during the outage, but the recording of those payments in other systems will be delayed. 

The comprehensive list of software affected by the migration can be found here: https://ketteringuniversity.zohodesk.com/portal/en/kb/articles/it-system-status

How long will this take?

Systems will begin being taken down at noon on Friday, April 25th. The affected systems will remain down as systems, data, and integrations are migrated to the new cloud environment. We expect all software to be available again beginning Wednesday evening, April 30th and all systems and integrations to be operational by the end of that week.


I'm an incoming undergraduate student and just made my $300 tuition deposit. How does this affect me?

If you submitted your $300 tuition deposit between Friday, April 25 and Wednesday, April 30, your upgraded student access should become available by Friday, May 2.  This includes access to Student Self Service Banner and KU Wallet.

I've submitted a request for my Academic Transcript. Will my request be delayed?

Yes. Students requesting an official academic transcripts during this timeframe will be delayed.  We expect to be able to begin processing transcripts by Friday, May 2. Please contact the Registrar's Office with questions or concerns at Registrar@kettering.edu. 

I need to purchase a new Meal Plan. How does this affect me?

Students making a new Meal Plan purchase through My Housing (StarRez), will experience a delay with their new meal plan swipes being applied to their KU Wallet account.  Students have the option of purchasing the 5, 10, and 20 Block Meal plans for immediate use directly in KU Wallet.  Optionally, students can also purchase Bulldog Bucks for use on-campus at dining locations.

I'm a parent and I would like to view/discuss my student's information. How does this affect me?

Proxy Self Service Banner will be down beginning Friday, April at Noon.  We expect service to be available once again on Thursday, May 1.  Please be aware you will need to reset your password.  Learn how to reset your Proxy Self Service Banner password using the Forgot Password feature.

It's important to be aware we are unable to discuss your student's information with you while our systems are down during this timeframe.  We expect our systems to return to service on Thursday, May 1.  Using your student's authorization through Proxy Passphrase, we will once again be able to discuss their Financial Aid, Student Accounts, and/or academic records.

Can I make a tuition payment during this time?

KU ePay uses Banner to authenticate students.  Students will be unable to log into KU ePay during this timeframe.  A student's Authorized User will be able to log into KU ePay to make a payment. Please be aware the balance shown is effective as of April 25, 2025.  Students also have the option of making a payment by cash or check to the Student Accounts office located on the 3rd floor of the Academic Building. 

My browser bookmarks no longer work. Where do I find the new links to applications?

Several of your bookmarks to applications will change during this migration process.  Beginning Thursday, May 1, you will find new links to your application by searching for your application on my.ketterng.edu (Bulldog Central). 
Bulldog Central > Search

Option 2: Select the Tools & Applications link.

Selecting the Tools & Applications link will expand a list of the most common applications. If your application is not listed, select the Tools & Applications Index link to display a full list of Kettering's applications.
Bulldog Central > Tools & Applications

What if I need more information?

We will continue to send out communications leading up to the outage as well as updates while the migration is underway. In the meantime, we have created an IT System Status page that will be continually updated with information on systems availability and expectations. We will also be compiling and continually updating a list of frequently asked questions for reference.


Finally, an open forum with the Vice President of Technology will be held during common hour on Wednesday, April 9th, 12:30-1:30pm at the 3rd Floor Deveson Knowledge Bar in the Learning Commons. Please join me to ask questions, convey any concerns or anxieties, or just wish us luck!


Thank you for your time and understanding.

Questions

For further assistance, please contact the technology Help Desk by submitting a ticket to us under My Tickets > Add Ticket, by emailing us at HelpDesk@kettering.edu or calling us at  (810) 237-8324.
Kettering Support Request Customer Portal Add a Ticket

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