Chat with the Help Desk Support Team

1. Phone support by calling (810) 237-TECH (extension 8324).
   
2. Chat with the Help Desk support team through the yellow bulldog icon located at the bottom, right-hand corner of the screen.
   
1. We're available 8:00 a.m. - 5:00 p.m., Monday - Friday. 
   
2. Missed us? No problem. Leave your message and we will create support request ticket so a team member can respond back during business hours.
   
3. Submit a Help Desk support request ticket (See Help Sheet with video and steps):
   
1. Submit a ticket for support on Kettering's technology
2. Submit a ticket for support on Door Access, Kettering ID, or University Report
4. In-person assistance by contacting us to set-up an appointment.
   
5. Virtual assistance. No need to walk to one place for assistance -- we are available to assist you wherever you are 8:00 a.m. - 5:00 p.m., Monday - Friday.  
   
6. ​Equipment needing service can be picked-up/dropped-off using our new locker system. Contact us at the Help Desk to learn more.
   

Kettering Technology Help Desk

Submit a Support Request Ticket to the IT Team

Kettering's Support Request Portal > My Tickets > Add ticket

Benefits of Submitting a Ticket

1. Your request builds a Knowledge Base for the team to troubleshoot and resolve reported issues
2. When the primary team member is unavailable other team members will attempt to assist with your request
3. Creating a ticket helps with preventing "lost" requests buried in email and chat
4. With the Ellucian Cloud project in progress, if you are providing testing of the cloud environment, please provide all information within your Enterprise Systems Testing ticket so we can track all encountered issues and report as appropriate to Ellucian
   
5. Please do not contact IT Team members directly through Email, Chat, or Phone unless you are working together on an existing project or open support request. Submitting an email/ticket negates your request getting lost in inboxes or chat streams.
   

**Note: The IT Help Desk will move requests/tickets between the IT Operations and IT Applications team as appropriate.

Help Information Resources

1. Help Sheets and Videos are available by searching the Help Sheets (Knowledge Base) section of the Customer Portal.
2. Student Quick-Start Guide
   
3. Employee Quick-Start Guide
   
4. Monthly Newsletter (technology announcements, tips and tricks on using Kettering technology, upgrades being formed during the IT Upgrade & Maintenance schedule, and more!)
5. IT Upgrades & Maintenance calendar
   

Kettering IT YouTube Channel

Looking for quick tips on how to use Kettering technology? The IT team has created the Kettering IT YouTube channel to post helpful tips and how to videos. Subscribe to receive notifications when new videos are added!