Help Desk

Help Desk

Help Desk Support

Submit a Support Request Ticket

Your request is important to us!
  1. Kettering students, faculty and staff please help us provide the best support by taking a moment to tell us about the issue or question you may have through a support request ticket as follows:
    1. Submit a support request ticket to the Help Desk for assistance with Kettering's Hardware and Software.
    2. Submit a request ticket for questions or support with University Reporting.
    3. Submit a work request ticket for assistance with Door Access, replacement Kettering ID, or Keys.
    4. Submit a request ticket for questions or approval regarding the purchase of technology hardware/equipment and software using University funds. 
  2. Kettering's alumni, parents and friends please email the Help Desk at HelpDesk@Kettering.edu or by calling us at (810) 237-8324 so we can provide further assistance!

Hours and Location

The Help Desk provides assistance and support with Kettering's technology (hardware and software). 
  1. NEW LOCATION! Academic Building, 3rd floor (B.I.T.S. Tech Room, 3-309ab) 
    1. 7:00 a.m. - 6:00 p.m., Monday - Friday
  1. Email Help Desk at HelpDesk@kettering.edu 
  2. Phone support by calling (810) 237-TECH (extension 8324)
  3. In-person assistance by contacting us to set-up an appointment.
  4. Virtual assistance. No need to walk to one place for assistance -- we are available to assist you wherever you are 7:00 a.m. - 6:00 p.m., Monday - Friday.  
  5. Equipment needing service can be picked-up/dropped-off using our new locker system. Contact us at the Help Desk to learn more.


Submit a Support Request Ticket to the IT Team

In order to make sure your requests are officially recorded, please submit all your support/work requests to the IT Team by submitting a ticket through a Support Request Ticket.


Benefits of Submitting a Ticket

We request your assistance with helping us best serve YOU and your team!

Submitting an email to create a Support Request Ticket has the following benefits:
  1. Your request builds a Knowledge Base for the team to troubleshoot and resolve reported issues
  2. When the primary team member is unavailable other team members will attempt to assist with your request
  3. Creating a ticket helps with preventing "lost" requests buried in email and chat
  4. Please do not contact IT Team members directly through Email, Chat, or Phone unless you are working together on an existing project or open support request. Submitting an email/ticket negates your request getting lost in inboxes or chat streams.
If you have any questions or concerns, please contact Jon Conquest or Ben Stratton.

**Note: The IT Help Desk will move requests/tickets between the IT Operations, Enterprise Applications, Reporting teams as appropriate.

Book a Time to Meet with the BITS Team

Select the appropriate meeting type followed by the date and time to book a meeting time with the BITS Team.

Help Information Resources

  1. Help Sheets and Videos are available by searching the Help Sheets (Knowledge Base) section of the Customer Portal.
  2. Student Quick-Start Guide
  3. Employee Quick-Start Guide
  4. Monthly Newsletter (technology announcements, tips and tricks on using Kettering technology, upgrades being formed during the IT Upgrade & Maintenance schedule, and more!)
  5. IT Upgrades & Maintenance calendar
Kettering IT YouTube Channel
Looking for quick tips on how to use Kettering technology? The IT team has created the Kettering IT YouTube channel to post helpful tips and how to videos. Subscribe to receive notifications when new videos are added!



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