KU Wallet FAQs

KU Wallet FAQs

Kettering’s current partner for KU ePay (TouchNet) brings a smart, touchless solution (Ellucian Payment Center / OneCard VIP) to campus for students and employees. 

OneCard VIP (to be known as the new KU Wallet) is a PCI-compliant, validated payment application that integrates with Ellucian Banner and allows for a digital, cashless campus. The new KU Wallet provides mobile credentialing, meal plans, dining services, attendance check-in and more!  


KU Wallet with your digital Kettering ID

What is KU Wallet?

KU Wallet builds in the convenience for students and employees to view their Meal Plan, Dining Dollars, or Bulldog Bucks accounts. Learn how to view your balances through the KU Wallet Web Portal or Mobile App.

Features include the ability to view your access your digital Kettering ID (identification and campus purchases), transaction history and balance(s), upload your Kettering Photo (Web Portal or Mobile App), and instantly add funds using a major credit card. 

Additionally, KU Wallet Guest (Parent Portal) feature allows family members to add funds directly to a student’s Bulldog Bucks account using the student’s Kettering ID number.

Who uses KU Wallet?

KU Wallet is available to Kettering students, faculty, staff and guests wishing to add funds to a Kettering account.

What features are available in KU Wallet?

KU Wallet TouchNet 360u Mobile App
With your KU Wallet you can use either the Web Portal or Mobile App to:
  1. Access your Digital Kettering Photo ID (A) – Used as your digital student /employee photo identification and make campus purchases using your personal QR Code using your Meal Plans, Flexible Dining Dollars, or Bulldog Bucks account balances. Learn more using the Mobile App.
  2. Upload your Kettering Photo (B) – Manage your Kettering photo used for your Kettering ID and University systems and employee directory. Learn more using the Web Portal or Mobile App.
  3. View Balances and Transactions (C) – KU Wallet shows your current account balances as well as all transactions for your Meal Plans, Flexible Dining Dollars, or Bulldog Bucks.  See KU ePay for tuition and board balances. Learn more using the Web Portal or Mobile App.
  4. Add Funds to your Bulldog Bucks (D) – You or family members can add funds to your Bulldog Bucks using a major credit card. Learn more using the Web Portal or Mobile App.
  5. Maps (E) – Campus locations. Learn more using Mobile App.
New solutions coming to Kettering:
  1. Access (F) –  A new feature coming that will use your mobile device’s NFC (Near-Field Communication) technology with the KU Wallet Mobile App to grant your access to campus physical doors (will be available for Android and Apple devices).
  2. Purchase (G) – A new feature coming which will allow you to make additional purchases beyond Campus Dining Services and the C-Store which are available now with 
  3. Events (H) – A new feature coming which will allow you to check into campus events using your mobile device’s NFC technology through the KU Wallet Mobile App. 
  4. Services (I) – A new feature coming which will allow to access campus services.

How do I use my personal QR Code to purchase meals at Kettering Dining cash registers?

Students and Employees can access their Meal Plan, Dining Dollars, or Bulldog Bucks funds through the KU Wallet mobile app (TouchNet 360u app). The mobile app creates your personal QR code you can access at the Kettering Dining cash register. Learn how to access your QR code.

KU Wallet personal QR Code scanned at Kettering Dining cash register.

How do I update my Kettering ID card?

KU Wallet builds in the convenience for students and employees to manage their Kettering photo. KU Wallet allows you to upload and manage your photo used for your Kettering ID and systems – including Blackboard (Online Classroom) and Student and Employee Self Service Banner.  Learn how to update your photo using the Web Portal or Mobile App.

Students

Kettering ID
New undergraduate students
will receive their Kettering Student ID at move-in during orientation.  Be sure to upload your photo prior to orientation.  

New graduate on-campus students should upload their photo. Once on-campus, visit the Campus Safety Office located on the 2nd floor of the Campus Center (CC) to obtain your Kettering Student ID.  

Kettering University Online students should upload their photo and contact the KUO Admissions Office at (810) 762-9523 to obtain your Kettering Student ID.

Current students on-campus, the next time you need to replace your Kettering ID card, you can go to the Campus Safety Office located on the 2nd floor of the Campus Center (CC) to have a new ID card printed using your new photo. 

Employees

Contact the Campus Safety Office located on the 2nd floor of the Campus Center (CC) to schedule a time to pick-up your Kettering ID card.

KU Wallet FAQ

What is my KU Wallet login?

Students, faculty and staff access the KU Wallet (TouchNet OneCard) solution through their Kettering Gmail/LDAP username and password. This is the same login information used to access your Kettering email account.

How do I reset my password?

KU Wallet uses your Kettering LDAP username and password. Visit Password Reset to reset your LDAP password. 

How do I get the mobile app for my Android or Apple device?

The KU Wallet mobile app (TouchNet 360u app) is available for your device in the Apple or Google Play app store. 

What methods of payment are accepted through KU Wallet?

KU Wallet accepts VISA, Master Card, American Express, and Discover. 

Why can't I see my BJ Bucks account in KU Wallet?

Kettering has renamed BJ Bucks to new account names to provide better clarity for students to see when account balances are expired and cleared.  View Meal Plans and Flexible Dining Dollars available for purchase through My Housing.

What happened to Kettering Cash for employees?

Kettering has renamed the employee Kettering Cash account to Bulldog Bucks. Learn more about Bulldog Bucks.

Can a family member add money to a Student’s Bulldog Bucks account?

Parents and family members of students can make a guest deposit to a student’s Bulldog Bucks account, providing the student's ID and first three letters/characters of the first name as shown on your Kettering Student ID card.  See the help sheet for further steps and direct your parents and family members to this external help page on how to use KU Wallet's Parent Web Portal to add funds to your Bulldog Bucks account.

How do I access money added to my Bulldog Bucks account?

Bulldog Bucks account adds funds to your Kettering ID card which is your campus debit card for Dining Services.

My KU Wallet balance is not showing the amount I expected?

KU Wallet Statement feature allows you to review all of your account transactions. Learn more using the Web Portal or Mobile App. For further assistance, please contact the technology Help Desk by submitting a ticket to us under My Tickets > Add Ticket or by calling us at  (810) 237-8324.
Kettering Support Request Customer Portal Add a Ticket


I can’t find my Kettering Student ID card. How do I report it lost or stolen and stop someone from accessing my KU Wallet cash?

Lost or stolen Kettering ID cards must be reported promptly to Campus Safety at (810) 762-9501 or contact the technology Help Desk by submitting a ticket to us under My Tickets > Add Ticket or by calling us at  (810) 237-8324.
Kettering Support Request Customer Portal Add a Ticket

I have a new cell phone and am unable to use the mobile app. How do I add my new cell phone?

There are two ways to add your new mobile device to your KU Wallet account.
  1. When you are logged into the 360u Mobile App (KU Wallet) on your old phone, you can remove your device. 
  2. You can also log into the KU Wallet Web Portal at any time and Unregister the 360u App from using your old cell phone. 

Questions

For further assistance, please contact the technology Help Desk by submitting a ticket to us under My Tickets > Add Ticket or by calling us at  (810) 237-8324.
Kettering Support Request Customer Portal Add a Ticket



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