1. Remove KUW from all devices (Devices automatically attempting to access the network with your old password will lock your account)
   

2. Gather Needed Information and Devices
   

1. Kettering ID (needed for identity verification)
   
2. Access to Non-Kettering Recovery Email Account (for resetting password and 2FA)
   
3. Access to Recovery phone/multifactor device (for resetting password and 2FA)
   

3. Understand Password Best Practices
   

1. Do not reuse or modify previous passwords
   
2. Every password used must be unique (if you used your Kettering password anywhere else, you should reset those passwords as well)
   
3. Use passphrasesover passwords (See XCKD explanation)
   
4. Consider using a password manager
   

Reset Kettering password using password.kettering.edu's 'Forgot Password' Feature

1. Reset password through recovery email (quickest and preferred method)
   OR
   Reset password through recovery phone number

2. If your account does not already have an associated recovery email or phone
   

1. On campus - Go to IT Help Desk in Academic Building or find available IT staff in the Learning Commons. Please bring your Kettering ID with you.
   
2. Off campus - Call the Help Desk at 810-237-8324. Please have Kettering ID ready to reference
   (Please be aware of the volume of requests this restoration represents and plan for a longer response time accordingly.)
3. Once temporary recovery information has been entered by IT, you will be able to use the appropriate method(s) above to set a new password
   

3. After resetting your password, navigate to Banner Self-Service to verify and/or update your recovery email and phone information.
   This final step is critical for:

1. Ensuring smooth future password changes
   
2. Ensuring that you, and only you, have the ability to reset your password